Your front line people are often squeezed between company policies, and demanding customers. What is your strategy for helping them deal with the stress? We recognise good customer service when we stumble across it, but do we know how to reproduce it in our own business?
Many people other than the sales people interact with customers. Are they comfortable doing so, and do they have their antenna up for commercial opportunities?
Your customer service team already has great relationships with your customers. But are they proactively working to increase your topline revenue?
This talk will change the way you think about simple customer interactions, and inspire you to tap into this hidden resource and increase sales without having to hire a salesperson!
Join me at North West Business Leaders meeting on Tuesday 14th November and find out how to unlock your customer service team's potential and grow your business without adding to your personnel or overhead.
Tuesday 14th November 10 am - 12 pm.
Hogarths Stone Manor, Kidderminster
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